Frequently Asked Questions

Frequently Asked Questions

FAQS

Have a question or need assistance with making a purchase? Checkout our frequently asked questions below in order to make shopping with us easy and secure.

Ordering

How do I purchase a digital download?

Chose any design(s) in the color you'd like. Add selected design to the cart. You'll still need to add in shipping info even though no items will be shipped to you. Once that's entered, proceed to checkout to purchase.

When will my download be ready?

Your purchases are instantly available for download once payment has cleared. You'll see a link on the final page. A link will also be sent to the email address you used during checkout to download at a later time.

What payment methods do you offer?

We accept several payment options at checkout including: Amazon Pay, American Express, Apple Pay, Discover, Diners Club International, JCB, MasterCard, and Visa.

How do I redeem gift cards or promo codes?

Add your selection to the shopping cart. At checkout, enter the gift card or promotional code in the specified box and your discount will be applied to your order. Each gift card or promotional code can be used only once.

What is your privacy policy?

We do not share any information obtained from our website. All information you provide will be completely confidential and used only for our website during the ordering process.

Downloading Files

What device should I use to download my files?

Use a LAPTOP or DESKTOP COMPUTER to download zipped files. Currently, files will not download to a mobile device.

What programs or software do I need to open my files?

You have several options in order to open or view your downloaded files. Open file(s) in either Preview, Adobe Acrobat, or any other application you wish to use which support JPEG and PDFs.

How many times can I download purchased files from my account?

You'll have up to two times in order download your purchased files.

Printing Your Files

What online professional printers can I use to print my files?

Send or upload files to your desired printer for final printing. Below are some printers to outsource your final printed piece

Online printer options: 
Snapfish.com, Shutterfly.com, Mpix.com or proprints.com

What local printers can I use to get my files printed?

Local printers: Office Depot, Staples, or FedEx Office Print & Ship Center

Returns & Exchanges

Do you except return or exchange on digital download or templates purchase?

While we do not accept returns, exchanges, or cancellations, we are 100% committed to assisting you until you’re completely satisfied with your order. If for any reason you need assistance with your purchase(s), contact us via email or chat with any concerns. We'll respond to your inquiry within 24-hours.

Can I get assistance if my files will not open?

Yes, we will walk you through the process should you need further assistance. Contact us either via chat or email with a detailed message regarding your order. We'll update your purchased link within 24 hours.